Level 3 repair services: what do we mean by that?

You can find it on our website, in our social posts, and in our brochure. Our level 3 repair services. But what does this mean, and how does it differ from level 1 or 2 repairs? We’d like to give you a better understanding of the concept of level 3 repair services and how this can benefit your business. In our blog, we will tell you the difference between the levels and what this means for you. 

What are level 3 repair services?

To be able to explain what level 3 repair services are, you should know that these services can be subdivided into three different levels. With the lowest level, the most generic repairs or maintenance, and level three the most difficult or complex ones. This still sounds kind of vague, so we will explain it to you in an example. 

Imagine you are a company who is selling phones all over the world. As one of your services, you offer repair and maintenance to your customers. This can be repair services from level 1 to level 3 of repair. Level 1 will be simple tasks, like changing the battery. All you have to do is open the phone with a screwdriver, put the old battery out, put the new one in and close the phone again. Almost everyone can do this.

Level 2 is a bit more complicated. The tasks can be a minor repair inside the phone, replacing the charger input, or the phone’s speaker. Next to the fact that these repairs are a bit more complicated there are also more safety and hazard risks. The phone could be damaged during the procedure or the person doing the repairs could get hurt. Therefore these procedures must be done by a technician who followed safety and hazard training. 

The highest level of repairs contains all of the above kinds of repairs and is responsible for handling the most difficult and advanced problems. Level 3 engineers repair components up to circuit boards. These engineers have a high understanding of the products and the electronic and mechanical parts of the products. You can think of changing the electronics on the phone or an adjustment on the circuit board.

Why would you choose external level 3 repair services?

In the case of BBL-Extron, you get a One Stop Shop for all your services. If you need logistic services, it is nice to know that you can get your products repaired at the same location without the interference of external companies.

Next to that, it is tough to find enough technical employees to help you with these repairs, especially during this time of staff shortage. When you find these employees, it takes a lot of time to learn about your product and develop the facilities and machines they need to repair and maintain your products. This is while BBL-Extron has this all in-house. Our technical engineers are specialized in learning and understanding your products fast.

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